Trio Valrhona
Trio Valrhona

Discover our new range Pure Chocolate by Rolph & Rolph!

New packaging
New packaging

Discover our cups in real glass for chilled sales!

soft cake fraise framboise - header
soft cake fraise framboise - header

Discover our gluten free range to be heated in the microwave!

Plastiquessucrées
Plastiquessucrées

Visit us in 2019 at the PLMA (21-22/5, Amsterdam) and at the Anuga Fair (5-9/10, Köln)!

Data management policy and cookie policy

 

Data management policy

Data controller

Your personal information is processed by FOOD N’JOY.

To contact us:

Boulevard des Canadiens 116A

7711 DOTTIGNIES

BELGIUM

contact@rolph-rolph.com

Who is our data management policy for?

This policy is addressed to all our customers and suppliers, former customers and suppliers, and the individuals and companies with an interest in our activities.

What data categories do we process?

Natural persons:

Name, first name, language, telephone number (landline and mobile), address.

Companies

Company name, address, VAT number, banking details, contact person: name, first name, sex, language, address, telephone number (landline and mobile), email address.

When do we use your personal information and what is the legal basis of processing?

Following a request from a customer or prospect, or a job application (legal basis: article 6a of the privacy regulation):

  • When you ask us questions via our web site, by letter or by telephone or by any other means.

In the course of performing a contract or the award of an order (legal basis: article 6b of the privacy regulation):

  • For follow-up and processing of orders;
  • For follow-up and processing of claims or returns;
  • For the general management of the relationship with our customers and suppliers

Where we have a legitimate interest as part of our marketing activities (legal basis : article 6f of the privacy regulation):

  • In order to inform you of our campaigns to launch new products
  • In order to inform you of our attendance at professional events such as trade fairs

In order to meet our legal obligations (legal basis: article 6c of the privacy regulation):

We are also subject to fiscal and accounting obligations requiring us to retain and transmit some personal information to the accounting and tax authorities.

Can your personal information be transmitted to third parties?

Your personal information can be passed to our subcontractors providing services on our behalf (e.g.: IT providers, clouds, etc.), solely on the basis of our instructions. In this instance, we are confident that the providers with which we work have set up all the technical and organisational measures necessary to guarantee the security and confidentiality of your data.

How long do we retain your personal information?

Your personal information is retained, depending on the category (customers and suppliers, staff and applicants) for a period falling within the limits authorised by the GDRP.

How do we protect your personal information?

Your personal information is handled confidentially. We make every effort to take the technical and organisational measures necessary to guarantee their security.

What are your rights? How can you exercise them?

Under the GDPR, you have the right to access and correct your personal information. You also have the right to be forgotten in the cases set out by law. In the event of disputes concerning the processing of your personal information, you can request the limitation of this processing until the dispute is resolved. Finally, you have a right to the portability of your personal data. You may object to the processing of your personal data for the purposes of direct marketing at any time and without giving any reason.

To exercise these rights:

you should send a written request, accompanied by proof of your identity, to the following address: Boulevard des Canadiens 116A, 7711 DOTTIGNIES , BELGIUM, or by email to:
contact@rolph-rolph.com.

You can also contact the Commission for the protection of privacy at the address commission@privacycommission.be.

 

Cookie policy

In accordance with the current legal provisions, Rolph & Rolph obtains your consent before storing cookies for advertising, audience measurement or sharing on social networks. You can change your mind at any time by the means described below.

  1. Your browser settings

You may set your browser to store cookies on your device, or to reject them, either systematically or depending on their source. You can also set your browser so that you can accept or refuse the cookies offered from time to time before they can be stored on your device.

How do you make your choice, depending on your browser?

The settings for managing cookies and your choices are different for each browser. They are described in the help menu of your browser, which will tell you how to configure the cookie settings you want.

  1. Configuration of you Smartphone operating system

You can control the cookies stored on your smartphone within the system settings.

On iOS: https://support.apple.com/fr-fr/HT201265

On Android: https://support.google.com/chrome/topic/3434352